5 Conversations

Nick Cowley , Nigel Purse

5 Conversations

21min

21min

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The fruit of over 30 years of experience with leaders and managers all over the world, 5 Conversations is a program that identifies five conversation models to use to build solid and reliant relationships between managers and colleagues. A practical guide that teaches us how to organise and manage authentic and brave communication within a company, without needing to be expert speakers or even particularly extroverted. By approaching every conversation with the genuine intention of better understanding the person before you, showing interest and offering support and encouragement, it is possible to increase employees’ level of engagement, and as a consequence, overall company performance.

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Analysis and key concepts

01.

Leadership is about relationships above all else

02.

Why conversations are important: from a neuro-scientific point of view

03.

How to prepare for conversations

04.

Build your conversation by establishing a trusting relationship

05.

Agree on mutual expectations

06.

Show genuine appreciation for your team

07.

Countering any hostile behaviour that can arise

08.

What are the hopes for the future of our team?

09.

Quotes

10.

Take-home message

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Many useful tips to:

  • Understand that leadership is about relationships first and foremost.
  • Learn to integrate the 5 conversations into your daily work within a company.
  • Remind managers of the importance and the power in being simply human.

Nick Cowley has worked for big companies such as British Airways, Bayer and Whitbread; since 1994 he has been a manager at The Oxford Group, a company that works in the field of transformational leadership, talent management and executive coaching. He is an expert in strategic customer relationship management: 5 Conversations is his first book.

Nigel Purse is a facilitator, writer and speaker and has always been passionate about leadership and the development of managerial competence. In 1986 he founded The Oxford Group, of which he is still CEO. He was on the team that launched the 5 Conversations program.

Publishing house:

Panoma Press

Year:

2019

Pages:

208

ISBN:

978-1784521585