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Delivering Happiness
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Learn the key ideas of the book by Tony Hsieh

Delivering Happiness

Tony Hsieh and the recognition of happiness as a shared value

Delivering Happiness tells the extraordinary story of a man destined for success. Written by Tony Hsieh, who tells his own story, and not without a touch of irony he points out where he sometimes also went wrong and tells us about the many lessons he learned from his experiences. Over the years, from his first field experiments at the young age of ten, to his latest success, the Zappos venture, his meteoric rise has been based much more on his assets as a human rather than on wealth. He bases his choices and actions on happiness, and in his book Delivering Happiness, his intent is to show us how closely the happiness of the individual is linked to the business in which one operates and how much it contributes to its overall success. Placing value on happiness in a company means being able to share it, and so even redistribute it. The novelty of Hsieh’s message is affirmed in his desire to create a happiness movement that has the strength to make the world a better place.

Delivering Happiness
Read in 12 min.
Listen in 15 min.

The small business approach: from earthworm farming to pizzerias

There are certain attitudes that are visible even at an early age, and Tony Hsieh was a kid with a passion for business. When he was very young he had already decided that he wanted to get rich, and this intention was very clear in his mind. Driven by his desire to see something grow, on his tenth birthday, he bought himself a box of earthworms. He had read that a worm would grow back if you cut it in two, and this gave him an idea to cut them in half and resell them. His parents indulged him and bought a box of worms for $33. Eventually, Tony took the easy way out by putting his box of worms in the garden, and fed them with egg yolks every day.

But after a month on a diet of egg yolks, the worms had disappeared: Tony found the box empty, either because the worms had escaped into the garden, or because they had been eaten by birds who were attracted by the eggs.

He changed businesses when the idea came to him of selling Christmas cards door to door, but this idea didn’t work either, and he realised that a seasonal business was no good for year-round profits, so he knew he had to change his strategy.

So he started selling via post. He had seen an advert in a kids’ magazine for a machine that could print photos on badges. He made some calculations: the machine cost $50 and he had to calculate another fifty for parts and accessories. It might have seemed too much as an initial investment, and he would have to sell 100 badges for a dollar each, but once he had made his money back, he would earn 75 cents for every badge he sold.

Thinking about a preadolescent child trying these experiments out makes you smile, but it is also interesting to observe how his imagination helped him to come up with some great plans that really worked.

He remembers a book that one of his classmates had, entitled Free Stuff for Kids, a book that listed a series of products that kids could get for free or for up to a dollar. Tony sent a letter to the editor to get his badges in the book with an advert that read “badge maker with photo”. His offer was for kids to send a photo, a self-addressed stamped envelope and $1. He would then turn the photo into a badge and send it back in the envelope, making a profit of 75 cents per order.

When his first order arrived, he officially felt “in business”. In his first month he made $200, not only did he earn back his initial investment, but he also made a profit. His business went really well, so well that he was able to buy a more sophisticated machine to reduce his production time. It had become a family business, small but profitable, with a very specific niche market. The great lesson that he learned from this experiment is that a business can also work at a distance, and does not require physical interaction with the client.

After his first experiment,several more followed. From the photo badges to magic tricks with an analogue formula, which didn’t go as well, to a pizza business that had a high profit margin because a pizza costs the producer two dollars to make and he can sell it on for at least ten.

What is surprising in the precocious nature of his experiments is the experience that they provided him. These little businesses laid the foundations for Tony’s future, helping him to understand, from very early on, the importance of adapting the offer to client demand.

This is why, when he ended up working in an office once he had finished school, he found working a 9-5 job boring and not very stimulating. At this point it became clear to him that he wanted to start his own business and to be the master of his own destiny.


The key ideas of "Delivering Happiness"

The small business approach: from earthworm farming to pizzerias
The first successful innovative product that Tony Hsieh created was Link Exchange
Having achieved a mammoth target in a short time, the only thing to do was to continue to look ahead and go back
How the Zappos adventure began, and how Hsieh took it to a billion dollar company
The wellbeing of its employees is a fundamental asset to any healthy business
Take-home message
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