Exactly What to Say

Phil M Jones

Exactly What to Say

14min

14min

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The way we interact with other people and the ability to choose the right words at the right time can help us in both our private lives and at work. The way we hold a conversation with a client can make a difference as to whether or not he chooses our service. Thanks to Exactly What to Say we learn the art and the secrets of verbal communication, understanding the value of our words, and how and when to use them. We learn the importance of "magic words" that will help us to get exactly what we want.

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Analysis and key concepts

01.

The Magic Words to Achieve Success

02.

The magic words to stimulate curiosity in the person you are talking to and reduce the chances of getting a no.

03.

The magic words to increase receptiveness and to use your target’s emotions as leverage.

04.

The magic words to stimulate someone’s imagination and to avoid being rejected

05.

The magic words to turn closed questions into open ones and to guide your subject towards the correct choice

06.

The magic words to put them at ease, increase trust and reassure them

07.

The magic words to control the situation

08.

The magic words to prevent hearing the word NO and to steer the negotiation

09.

The magic words to successfully close the negotiation

10.

Quotes

11.

Take-home message

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Many useful tips to:

  • Find "the right thing to say" to achieve success.
  • Know the right words to say at every occasion.
  • Help those looking for useful psychological tips.

Multi-award winning author Phil M. Jones is considered to be one of the world's best sales trainers. He has trained over two million people across five continents and has taught the art of communication to some of the biggest brands in the world. In 2013 he won the British Excellence in Sales and Marketing award as Trainer of The Year. He has also written a series of best sellers and created several online training courses to which thousands of people from around the world have signed up. Phil divides his time between London and New York.

Publishing house:

Page Two Strategies Inc

Year:

2018

Pages:

148

ISBN:

978-1989025000