The powers of persuasion in marketing and how to use them
Invisible influence investigates the important subject of social conditioning and how aware we are of it. Each individual, in fact, tends to influence and be influenced, and this happens in every area of life, from the way we speak to how we dress to the products we choose to buy. Understanding how powerful this influence can be means navigating the world and society with our eyes open. According to John Berger the word influence doesn't have a negative connotation, it can actually be used to improve people’s lives, to solve problems and to help us live our lives with greater awareness. In his book “Invisible Influence: The Hidden Forces That Shape Behaviour” Jonah Berger talks about humans in relation to one another, explaining the origins of conditioning and how and why humans attempt to be similar to or different from others. When we live in a community, we are always conditioned to a certain degree, whether we realise it or not.
Many useful tips to:
- Reflect on the concept of social influence.
- Understand in what way we influence one another.
- Offer a deeper look into the aspect of social influence applied to marketing.
We are social animals and we influence one another even when we don’t notice
Human beings who are part of a community are subject to social influence. They are not all aware of this, and yet some form of conditioning shows itself even though we might not notice.
Conditioning shows itself in different settings, from the products we choose to buy, whether it’s a new shampoo or a new car, to the ideas we have about any given subject.
The truth is that when we see something of ourselves reflected in others, it gives them a feeling of authority. It would seem that other people are able to influence up to 99% of our decisions.
When we have to make a decision about a new car, we focus on the price and the petrol consumption, but we also look to see whether anyone in our group of acquaintances already owns that particular model. Other people’s experience makes a difference to our own. If someone we know already owns the car we are looking at and is happy with it, we will be convinced that it is the right one to buy and consider it a worthwhile investment.
Numerous experiments have been carried out to determine the capacity of reciprocal influence, and before doing them on humans, they were first tried on animals.
To understand just how strong unconscious influence was, scientists took a group of monkeys and gave each of them two trays of corn, a blue tray and a pink tray. For one group of monkeys, the pink corn was soaked in a bitter, repulsive liquid. For the other group of monkeys, the researchers flipped the colours – blue tasted bad and pink tasted normal.
Some of the monkeys began to avoid eating the blue corn because it tasted bad, and slowly they all started to copy them and left the blue corn to eat only the pink.
However, the study did not end there. They carried out the exact same experiment on new-born monkeys, who were not present when the adults had tasted the bitter corn. In addition, the scientists took the bad taste away from the blue corn, leaving both colours with a neutral flavour. The result was that the baby monkeys all ignored the blue corn and chose to eat the pink. They did this because none of the adult monkeys who took part in the experiment, even touched the blue corn, so the babies adapted to the preference of the adults.
This same mechanism can be seen in adults. When we are no longer sure about what to choose, we look to see what other people have chosen and we tend to follow in the same direction as them.
Social influence works, and it conditions people’s behaviour in two ways: by imitation and by differentiation.
The key ideas of "Invisible Influence"
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