Home Sales and Negotiation Never Split the Difference

Never Split the Difference
Read in 16 min.
Listen in 20 min.
Learn the key ideas of the book by Christopher Voss , Tahl Raz

Never Split the Difference

How to become an expert negotiator, and an economic one!

Never Split the Difference means: never accept compromises, because they are likely to be the worst solution for both parties. In his 24 years at the FBI, Chris Voss has learned the art of negotiating in the most difficult field, the one that sees human lives at stake. His experience has allowed him to develop techniques applicable to one’s private and professional life. Active listening, knowledge of others, empathy, use of the tone, analytical skills, are all examples of the tools you can use to master becoming an expert negotiator. Voss also teaches how to distinguish which negotiation style is best suited for different situations.

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Never Split the Difference
Read in 16 min.
Listen in 20 min.
IDEA CHIAVE 1/18

Really listen in order to identify the true needs of the interlocutor

In a good negotiation, we start with every possible scenario in mind and we proceed by discarding each hypothesis thanks to every single piece of information we receive. It is a process of knowledge and attention. This is why many intelligent people aren’t good negotiators, they believe they don’t have anything to discover and that they can move forward while remaining consistent with their initial opinions, which often leads to mistakes. Great negotiators, however, are open to any possibility. They remain intellectually agile and aware of how to operate in a fluid situation. It is essential to know how to listen and fight the cognitive bias that gives weight to every clue we hear in order to seek consistency in what we think, instead of leaving room for the truth. We must also fight the impulse of listening to ourselves. During a verbal confrontation, we often think about what we are about to say instead of listening to the other person. In reality, we should only be focused on what our interlocutor is saying. This is called active listening and it is a fundamental tactic. The goal is to identify what your counterpart really needs (economically, but also emotionally) and make them feel safe. As a result, validating their emotions and creating an atmosphere of trust.

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The key ideas of "Never Split the Difference"

01.
Really listen in order to identify the true needs of the interlocutor
02.
The three voice tones you can use to make our interlocutor feel at ease
03.
Use empathy to welcome emotions and successfully negotiate
04.
Using the Labeling technique to negotiate negativity
05.
The word "no" is an opportunity to clarify any doubts about negotiation
06.
Use "The Rule of Three" to strengthen the deal
07.
What is the value of "That’s right" in a negotiation?
08.
Turning time into an ally during a negotiation
09.
How to manage the reactions of an interlocutor who says an offer is unfair
10.
Use loss as an opportunity to close the deal
11.
The tricks of the trade: silence, gifts and empathy
12.
Why you should make the interlocutor feel they’re in control and what words to avoid
13.
The use of pronouns in a negotiation
14.
The three types of negotiation styles: the analyst, the easy-going and the assertive
15.
The negotiation technique of Mike Ackerman
16.
Knowing how to deal with the Black Swan to avoid interrupting the plan
17.
Quotes
18.
Take-home message
 
 
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