Product Harm Crisis Management
17min
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17min
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Analysis and key concepts
01.
What is a “Product Harm” crisis?
02.
Harmful products put a strain on a company’s reputation
03.
All sectors are at risk
04.
The role of the media in a product harm crisis
05.
The importance of behaviour in response to a crisis
06.
The characteristics of effective planning
07.
It is important to be timely and precise
08.
A leader needs a team that shares the load
09.
The two main aspects of crisis management: operations and communication
10.
How to behave once the crisis has passed
11.
Quotes
12.
Take-home message
Increasingly often, companies find themselves facing crises linked to problems caused by their own products, the so-called “Product Harm Crisis”.
This type of crisis happens in an incident when one or more of a company’s products are harmful or poisonous, and they require a timely intervention to reduce the impact to a minimum.
The strategy that a company adopts to manage this type of crisis is fundamental, because not only does it minimise the risk to public health (and therefore any possible lawsuits), but it also serves to demonstrate that the company can pick itself up after a crisis.
The consequences of such events are often not only limited to the company itself, but they risk spreading to an entire category of products, because the shortcomings of a company in the production process can be perceived as a lack of standards in the entire sector.
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The author
Paola Cane is founder and CEO of MIA SOLUTION, a consulting agency that specialises in legal consulting in different sectors, including food, cosmetics and pharmaceuticals. She is a specialist in food safety procedures and has supported a number of companies in the management of crises linked to the recall of defective goods.
Edition
Publishing house:
Independently published
Year:
2019
Pages:
110
ISBN:
978-1707455348