In a world that is increasingly demanding our undivided attention, we
often find ourselves communicating in a way that is empty and
distracted, without realising the importance that words have not only in
everyday life, but in general, in shaping our lives and relationships,
and in the long term, the world around us.
Communicating correctly
and establishing a dialogue with others, in the right way, is
essential, if we are to improve the world we live in: the words we think
and say influence the way we perceive our circumstances and other
people, and are in fact the engine that drives our actions. Even a
conversation between people goes much further than a simple exchange of
ideas: conversing with awareness is an active process, which transforms
the relationship and bases it on trust and mutual respect, leaving both
parties richer for having taken part in it.
Even though small
changes to the way we converse could transform relationships and society
as a whole, our daily reality is bursting with examples of terrible
communication, in which violence tends to take over, and words are used
as weapons to diminish, attack and hide people’s fears. For example,
just think about the ways to communicate on social media, where
disapproving, aggressive and mocking tones are pretty much the order of
the day. We do not deliberately set out to communicate incorrectly, yet
it is the result of what we have learned growing up: what we are often
taught is that there are winners and losers, that the strongest person
is the most aggressive and takes everything, and that showing our needs
is a sign of weakness. To hide negative emotions, such as fear, anxiety
and having needs, we end up activating the type of communication which
is aimed at showing who is the strongest, setting our positive and
natural feelings aside, which are empathy, cohesion and interconnection.
While
it is true that communicating this way has become the norm today,
fortunately, it is also true that there is a technique to reverse this
process and to improve our communication skills, and with them, the
quality of our lives and our relationships. To outline his technique for
change, the author brings together the principles of three disciplines:
- mindfulness from the Buddhist tradition Theravada, which places importance on presence and awareness;
- the
nonviolent communication system, based on the idea of empathy between
individuals, developed by the American psychologist Marshall Rosenberg;
- the
theory of somatic experience developed by Dr. Peter A. Levine,
according to which the regulation of the nervous system is a key factor
in the resolution of trauma.
The combination of these three
disciplines has given life to a three phase pathway that we can follow,
in order to train ourselves to create positive and valuable
conversations:
- be present and aware during the conversation;
- be driven by curiosity and interest, meaning be intent on listening, getting to know and understanding the other person;
- concentrate on what matters, keeping your focus on the most important concepts.
Even
though these three steps might seem obvious, the process of changing
the way we communicate are far from simple: from the moment we are
born, and then for all of our lives, we have learned, and had
reinforced, the wrong ways to communicate, and we continue to use them
today, so starting from scratch and making a change in this area
requires great effort. Having said that, just as we have learned, we can
unlearn, and make a change: it takes time, practice and patience, but
the end result can be invaluable.
