What to Do When Things Go Wrong
A guide to helping your project survive the inevitable
It is impossible to create a project that is 100% crisis-proof, however there are practices that can help us to foresee, prepare and be ready to act, when things don’t go according to plan. The author Frank Supovitz has gathered a list of these practices in his book What to Do When Things Go Wrong - A Five-Step Guide to Planning for and Surviving the Inevitable - And Coming Out Ahead, explaining how, by using his five action method, it is possible to come up with backup plans to deal with both big and small hiccups and to thereby minimise their negative impact.
Many useful tips to:
- Organise events and create disaster-proof projects.
- Find out exactly how to behave when things go wrong, without panicking.
- Rationalise the impacts of a crisis by prioritising risk levels.
The five fundamental actions to manage crises of all levels and for all entities
Whatever the dimension and importance of the event or project that we are working on, it is best to get comfortable with the truth straight away: the chance that everything is going to run smoothly, without hiccups is very low. From a sudden change in the weather, to an unexpected blackout during America’s famous Super Bowl, the likelihood that something is going to wrong is high and an action plan that only covers everything working out for the best, is simply not going to cut it. The way to come out of a sudden crisis unscathed and prevent it from turning into a disaster is to be prepared to manage it properly.
Over 25 years of a career in managing massive sports events and relative contingency plans have helped Frank Supovitz to develop an action plan to make any event disaster-proof, or at least to try. His method is split into five phases, to be implemented in chronological order at different times, from the planning phase, to the end of the project:
By following an imaginary path through these actions, we can foresee and deal with all nature of crises without giving in to panic and we can respond to emergencies with clarity and focus, preferably coming out unscathed.
The key ideas of "What to Do When Things Go Wrong"
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